Starting this fall, Uber will offer new self-identification options for riders who are deaf, hard-of-hearing, blind, or have low vision. This will help prevent misunderstandings that could result in missed rides, as the driver will be notified beforehand of the rider’s specific needs. In addition, Uber is relocating communication preferences settings to the Accessibility page for easy access. The company plans to pilot a self-identification option for riders with service animals, along with providing education to drivers on transporting service animals. While Uber has made strides in improving accessibility, it has faced legal challenges in the past for not offering wheelchair-accessible services in all US markets. Efforts to promote inclusivity continue, but ultimately the accessibility of a ride may still hinge on the individual driver’s actions.
